Mystery shopping

Measuring service quality

Our mystery shopping service involves assessing objective criteria that can influence customers' shopping behaviour.

In commercial outlets we measure product display, brand loyalty and recommendation patterns. In clients' own outlets, we can monitor adherence to corporate guidelines and the quality of advice and sales.

or email

In commercial outlets we can monitor:

  • Overall display of your product or brand
  • Recommendation patterns
  • Brand loyalty in relation to your company and products
  • Brand image
  • How your product is sold
  • How your product stands out from the competition

In your own commercial outlets we can monitor ...

  • Adherence to corporate guidelines
  • Formal criteria such as customer greeting, politeness and dress
  • Needs analysis
  • Quality of advice and sales
  • Effectiveness of training

We are proud of our team

If that sounds like you, then we look forward to receiving your application.


Beim diesjährigen VAMP und medianet group Xpert.Award 2023 wurden wir für unser herausragendes Engagement & Know-How besonders belohnt!

Platz 1

Beste Roadshow
Beste Sampling-Promotion

Platz 2

Promotion Agency

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Vier Promoterinnen präsentieren Casali Schoko-Bananen. Im Hintergrund sieht man das gebrandete Casali Tandemfahrrad.
We are proud of our team

We are always on the lookout for motivated individuals to work with us on new projects and grow as part our team.

What we look for

  • Friendly and engaging personality
  • Service with a smile
  • Empathy
  • Good communication skills
  • Reliability and punctuality

If that sounds like you, then we look forward to receiving your application.